Communication Patterns of Operational Supervisors in Conveying Work Instructions at PT Global Twin Star

Abstract

This study aims to analyze the organizational communication patterns of operational supervisors in delivering work instructions, interdivisional communication coordination, and communication barriers in the operational process at PT Global Twin Star. This study employed a qualitative approach using a case study method. Informants were selected through purposive sampling, involving three participants: an operational supervisor, a graphic design staff member, and a production team staff member. Data were collected through observation, in-depth interviews, and documentation and analyzed using the Miles and Huberman model through data reduction, data display, and conclusion drawing. The findings indicate that organizational communication occurs through downward, upward, and horizontal communication. Interdivisional coordination takes place through technical coordination, work revision processes, and sequential interdependence between the graphic design division and the production team. Communication barriers include unclear information and differences in understanding, delays in communicating information changes, and insufficient confirmation during work implementation. This study concludes that organizational communication effectiveness is influenced by information clarity, interdivisional coordination, and feedback and clarification during work implementation.

Keywords: organizational communication, communication patterns, interdivisional coordination, communication barriers, work instructions