ANALISIS KINERJA SUMBER DAYA MANUSIA DI PT BPRS BANK MASLAHAT BENGKULU
DOI:
https://doi.org/10.36085/pbc.v3i1.7759Abstract
This research aims to analyze the performance of human resources (HR) at PT BPRS Bank Maslahat Bengkulu, with a focus on factors that influence employee effectiveness, efficiency, productivity and job satisfaction. Using a qualitative approach with a case study design, this research collects data through in-depth interviews, observations and documentation studies. The research results show that the effectiveness of HR in the company is quite good, but there are challenges in adapting to work culture by new employees as well as a lack of training in banking digitalization. HR efficiency has increased after implementing automation, although there are obstacles in continuous training and uneven workload between divisions. HR productivity increases significantly with performance-based incentive policies, but excessive work pressure can cause stress that reduces employee well-being. The majority of employees' job satisfaction is also positive regarding the salary system and benefits, however there is dissatisfaction regarding unclear career paths. This research suggests companies pay attention to digitalization training, balancing workloads, and increasing transparency in career management to improve overall HR performance.
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