ARTIFICIAL INTELLIGENCE IN HUMAN RESOURCE MANAGEMENT AND EMPLOYEE WELL-BEING: A SYSTEMATIC LITERATURE REVIEW
DOI:
https://doi.org/10.36085/jam-ekis.v9i3.11136Abstrak
Perkembangan kecerdasan buatan (AI) dalam manajemen sumber daya manusia (SDM) telah mengubah praktik SDM, namun dampaknya terhadap kesejahteraan karyawan masih menghasilkan temuan yang beragam. Lebih lanjut, masih terdapat keterbatasan penelitian yang mengintegrasikan hubungan antara AI, stres teknologi, dan Manajemen Sumber Daya Manusia Humanistik (Humanistic HRM) dalam satu kerangka konseptual. Studi ini bertujuan untuk mensintesis literatur tentang efek implementasi AI dalam SDM terhadap kesejahteraan karyawan dan untuk mengembangkan kerangka konseptual yang menjelaskan hubungan tersebut. Studi ini menggunakan metode Tinjauan Literatur Sistematis (SLR) mengikuti pedoman PRISMA 2020, menganalisis artikel yang diambil dari basis data Scopus dan Google Scholar untuk periode 2019–2026. Hasil sintesis menunjukkan bahwa AI memainkan peran ganda: sebagai sumber daya pekerjaan yang meningkatkan efisiensi dan kualitas pengambilan keputusan, dan sebagai tuntutan pekerjaan yang dapat menimbulkan stres teknologi jika implementasinya tidak didukung oleh tata kelola organisasi yang memadai. Studi ini mengusulkan Kerangka Kerja Kesejahteraan SDM AI yang Berpusat pada Manusia yang mengintegrasikan Teori Tuntutan dan Sumber Daya Pekerjaan serta SDM Humanistik, yang menunjukkan bahwa stres teknologi melemahkan, sementara SDM Humanistik memperkuat, dampak AI terhadap kesejahteraan karyawan. Temuan ini memperkaya pengembangan teoritis SDM AI dan berfungsi sebagai dasar bagi organisasi untuk membangun transformasi digital yang berfokus pada kesejahteraan karyawan.
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