ASSESSING THE IMPACT OF EMPLOYEE SKILLS AND TRAINING ON EMPLOYEE PERFORMANCE THROUGH THE MODERATING ROLE OF EMOTIONAL MANAGEMENT
DOI:
https://doi.org/10.36085/jam-ekis.v9i2.10237Abstract
This study examines the effects of employee skills and training on employee performance, with emotional management serving as a moderating variable, at PT Bio Nusantara Teknologi Bengkulu. A quantitative survey approach was employed, with data collected through questionnaires distributed to permanent employees. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS software. The results indicate that employee skills and training have a positive and significant effect on employee performance. Emotional management also significantly influences employee performance. Furthermore, moderation analysis reveals that emotional management strengthens the relationship between employee skills and employee performance but does not moderate the relationship between employee training and employee performance. These findings suggest that employee skills and job-relevant training are important determinants of performance improvement. In addition, employees’ ability to manage their emotions enhances the contribution of skills to performance, highlighting the importance of emotional management in the workplace
References
Abubakar, A. H. (2024). Evaluating the Impact of Training and Skill Development Programs on Employee Performance in Banking Sector / Financial Institutions. Global Journal of Human Resource Management, 12(1), 1 10.https://doi.org/10.37745/gjhrm.2013/vol12n1110
Agustian, A. G. (2001). Emotional Spiritual Quotient (ESQ): Rahasia Sukses Membangun Kecerdasan Emosi dan Spiritual. Jakarta: Arga Wijaya Persada.
Ayu Nani, D., & Nisatul Mukaroh, E. (2021). Pengaruh Kecerdasan Emosional Dan Kecerdasan Spiritual Terhadap Kinerja Karyawan. Revenue : Jurnal Manajemen Bisnis Islam, 2(1). https://doi.org/10.24042/revenue.v2i01.7939
Azhari, M., & Romilah. (2025). Pengaruh Motivasi Kerja Terhadap Kinerja Pegawai Di Desa Sukamulya Kecamatan Sukatani Kabupaten Bekasi. Aliansi : Jurnal Manajemen Dan Bisnis, 20(1), 265 280.https://doi.org/10.46975/p35vq266
Becker, G. S. . (1993). Human capital : a theoretical and empirical analysis, with special reference to education. The University of Chicago Press.
Carmiasih, C. (2022). Pengaruh Pelatihan Pegawai Terhadap Kualitas Pelayanan Dimediasi Komitmen Organisasi Pada Juru Pelihara Dan Satuan Pengamanan (Satpam) Di Kawasan Cagar Budaya Muara Jambi. Jurnal Manajemen Terapan Dan Keuangan (Mankeu), 11(03).
Dessler, G. (2015). Manajemen Sumber Daya Manusia.
Dessler, G. (2017). Indikator Kinerja Karyawan.
Euis Lisnawati, , Alhidayatullah. (2023). Efektivitas Pelatihan dan Motivasi Kerja dalam Meningkatkan Kinerja Karyawan. 8–12.
Finthariasari, M., Ranidiah, F., Islamuddin, I., Hermain, H., & Rahayu, S. (2023). The big five personality characteristics on green HRM banking implementation in Indonesia.
Goleman, D. (2001). Emotional intelligence: Issues in building paradigm. The Emotionally Intelligent Workplace, 13,26. .
Hair, J. F. , R. J. J. , S. M. , & R. C. M. (2019). The Results of PLS- SEM Article information. European Business Review, 31(1), 2–24.
Hamid, A., Yuniarsih, T., Disman, D., & Santoso, B. (2024a). The Eurasia Proceedings of Educational & Social Sciences (EPESS) The Eurasia Proceedings of Educational The Influence of Communication Skills and Emotional Intelligence on Employee Performance. & Social Sciences (EPESS), 37. www.isres.org
Hamid, A., Yuniarsih, T., Disman, D., & Santoso, B. (2024b). The Eurasia Proceedings of Educational & Social Sciences (EPESS) The Eurasia Proceedings of Educational The Influence of Communication Skills and Emotional Intelligence on Employee Performance. & Social Sciences (EPESS), 37. www.isres.org
Hartomo, N. K., & Luturlean, B. S. (2020). Pengaruh Pelatihan terhadap Kinerja Karyawan Kantor Pusat PT. Pos Indonesia (Persero Bandung). Jurnal Ilmiah Manajemen, Ekonomi, Dan Akuntansi (JIMEA), 4(1), 200–207. https://www.academia.edu/download/80551333/6369.pdf
Hohakay, C. N. (n.d.). Measuring Employee Job Performance Through Employees Skill and Knowledge at PT PLN (Persero). Retrieved November 11, 2025, from https://ejournal.unsrat.ac.id/index.php/emba/article/view/2950
Husna, S. ; G. A. (2021). Pengaruh Pelatihan dan Promosi Jabatan Terhadap Kinerja Kerja Karyawan pada PT Permodalan Nasional Madani (Persero). Jurnal Ilmiah Perkusi, 1, 451 460. https://openjournal.unpam.ac.id/index.php/PERKUSI/article/download/17160/9593
I Gede Aryana Mahayasa, & Ni Kadek Ari Dipta Wardani. (2022). Pengaruh Keterampilan Kerja, Reward Dan Punishment Terhadap Kinerja Karyawan. Journal of Applied Management Studies, 3(2), 115–127. https://doi.org/10.51713/jamms.v3i2.48
Ibrahim, R., Boerhannoeddin, A., & Bakare, K. K. (2017). The effect of soft skills and training methodology on employee performance. European Journal of Training and Development, 41(4), 388–406. https://doi.org/10.1108/EJTD-08-2016-0066
Kasmir. (2016). Manajemen Sumber Daya Manusia (Teori dan Praktik). Jakarta: PT Raja Grafindo Persada.
Lastriani1, E., Moeins2, A., & Zami3, A. (n.d.). The Influence Of Training And Soft Skills On Employee Performance With Motivation As A Moderation Variable At Pt. Abc In Pekanbaru. Retrieved Https://Penajournal.Com/Index.Php/Penanomics/
Lengkong, F., Lengkong, V. P. K., & Taroreh, R. N. (2019). Pengaruh Keterampilan, Pengalaman Dan Lingkungan Kerja Terhadap Kinerja Karyawan Di Pt. Tri Mustika Cocominaesa Industri Manufaktur Tepung Kelapa. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(1), 281–290.
Li, Z., & Lin, Y. (2021). Impact of emotional intelligence on job performance - examining mediation and moderation mechanisms. Turkish Journal of Computer and Mathematics Education, 12(6), 6–14. https://turcomat.org/index.php/turkbilmat/article/view/7140%0Ahttps://turcomat.org/index.php/turkbilmat/article/view/7140/5813
Mahfud, Y. (2019). Pengaruh Knowledge Management, Skill dan Attitude Terhadap Employee Percformance (Studi Kasus Pada Satuan Kerja Pemerintah Daerah Kabupaten Wonosobo). Journal of Economic,Management, Accountingand Technology, 2(1), 107 119. https://doi.org/10.32500/jematech.v2i1.579
Mangkunegara. (2009). Manajemen Sumber Daya Manusia.
Mariyanti, E., Afriadi, H., Sari, P. E., Putri, S. L., Ekonomi, F. E., Universitas, B., & Andalas, D. (2022). Jurnal Ekonomi dan Bisnis Dharma Andalas Dampak Emotional Intelligence (EI) Pada Kinerja Karyawan Disektor Perhotelan. In Bisnis Dharma Andalas (Vol. 24, Number 2).
Nina Octavia. (2020). Pengaruh Kepribadian, Kecerdasan Emosional Dan Kecerdasan Spiritual Terhadap Kinerja Karyawan.
Noe, R. A. (2020). Employee Training and Development. McGraw-Hill Education.
Onsardi, O., & Finthariasari, M. (2025). Perencanaan Sumber Daya Manusia Yang Efektif. Padang. Literasi Langsung Terbit.
Pratama, A. Y., & Suhaeni, T. (2018). Pengaruh Kecerdasan Emosional terhadap Kinerja Karyawan. Jurnal Riset Bisnis Dan Investasi, 3(2), 51. https://doi.org/10.35697/jrbi.v3i2.933
Ratna Anugrah, A., Yuliana, N., Khofifah Indriansyah, N., & Yuliana, S. (2025). Agility: Lentera Manajemen Sumber Daya Manusia Agility: Lentera Manajemen Sumber Daya Manusia Pengaruh Emotional Intelligence terhadap Kinerja Karyawan: Peran Leadership Development sebagai mediasi dan Organizational Culture. https://lenteranusa.id/
Riani, D. (n.d.). Oikos: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi.
Ridwan, M. (2023). Pengaruh Pelatihan Terhadap Kinerja Karyawan Toko Mr Market. & Kependidikan, 1(3), 2023.
Robbins, S. P. , & J. T. A. (2017). Organizational Behavior (17th ed.). Pearson.
Rohim, A., & Irayanti, D. (2022). Peran Keterampilan Kerja Dan Pengalaman Kerja Terhadap Produktivitas Kerja Karyawan. JMD : Jurnal Riset Manajemen & Bisnis Dewantara, 5(1), 1–8. https://doi.org/10.26533/jmd.v5i1.958
Romdoni, P. S. R., & Finthariasari, M. (2025). Kinerja Karyawan Perusahaan Umum Damri Lampung. Jurnal Entrepreneur dan Manajemen Sains (JEMS), 6(1), 42-51.
Rumasukun, M. R. (2024). Developing Auditor Competencies through Continuous Training and Education. Golden Ratio of Auditing Research, 4(1), 14–23. https://doi.org/10.52970/grar.v4i1.384
Savvhira Ursila Marsha. (2024). Pengaruh hard skill dan soft skill terhadap kinerja karyawan.
Siregar, Z. I. (2024). The Effect Of Emotional Intelligence And Job Training On Employee Performance Mediated By Organizational Citizenship Behavior At The Bank Indonesia Representative Office In North Sumatra Province. International Journal of Management, Economic and Accounting, 2(2). https://doi.org/10.61306/ijmea
Siwy, G., Pangemanan, S. S., & J Tielung, M. V. (2019). The Influence Of Employee Knowledge Skill Ability To Team Performance At Pt. Equityworld Futures Manado Pengaruh Pengetahuan Keterampilan Kemampuan Karyawan Terhadap Kinerja Tim Di Pt. Equityworld Futures Manado. In 5108 Jurnal EMBA (Vol. 7, Number 4).
Subroto, S. (2018). Pengaruh Pelatihan Dan Motivasi Terhadap Kinerja Karyawan. In Jurnal Ekonomi dan Kewirausahaan (Vol. 12, Number 1).
Sugianto, & Mas’ud, M. H. (2023). Pengaruh Emotional Intelligence dan Motivasi terhadap Kinerja Pegawai yang Dimediasi Budaya Organisasi. https://jurnal.widyagama.ac.id/index.php/jim
Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Sugiyono. (2019a). Kualitatif, Kuantitatif, R&D 2019.
Sugiyono. (2019b). Metode Penelitian Kuantitatif, Kualitatif dan R&D. In R&D. Bandung: Alfabeta.
Sugiyono. (2019c). Metode Penelitian Kuantitatif, Kualitatif dan R&D. In R&D. Bandung: Alfabeta.
Sutrisno, E. (2016). Manajemen Sumber Daya Manusia. Jakarta: Kencana.
Trirahayu, D. (2023). Effects of Employee Training and Development Programs on Corporate Financial Performance. Atestasi : Jurnal Ilmiah Akuntansi, 6(1), 511 527. https://doi.org/10.57178/atestasi.v6i1.914
Wahyudi, W. (2021). Pengaruh Pelatihan Terhadap Kinerja Karyawan Yang Dimediasi Oleh Disiplin Kerja.
Wibowo. (2016). Manajemen Kinerja. Jakarta: Rajawali Pers.
Widihartono, R. P., & Ahmadi, M. A. (2024). Pengaruh Pelatihan Terhadap Kinerja Karyawan Di Era Digital. 204(4), 204–213.
