TANTANGAN EKSISTENSI PEMIMPIN DALAM MENGELOLA SDM DI ERA DIGITAL

Novia Purnamasari; Martin Agusta; Isniar Budiarti; Dedi Sulistiyo; Siti Kurnia Rahayu

Authors

Novia Purnamasari Universitas Komputer Indonesia
Martin Agusta Universitas Komputer Indonesia
Isniar Budiarti Universitas Komputer Indonesia
Dedi Sulistiyo Universitas Komputer Indonesia
Siti Kurnia Rahayu Universitas Komputer Indonesia

Abstract

Digital transformation in healthcare services demands leadership that is not only adaptive to technological change but also capable of integrating knowledge, ethical values, and humanistic dimensions in human resource management. This study aims to analyze the existence of digital leadership at MAS Clinic from the perspective of the philosophy of science, particularly through the ontological, epistemological, and axiological dimensions. The research employs a qualitative approach with a reflective case study design within an interpretive paradigm that views social reality as a construction of meaning shaped through interpersonal interactions. Data were collected through in-depth interviews with leaders and staff, participatory observation of work processes, and digital documentation capturing managerial dynamics and clinical service practices. The findings reveal that leadership at MAS Clinic, ontologically, perceives staff as meaningful subjects embedded within a collectivist socio-cultural context, thereby manifesting leadership presence in an authentic and participatory manner. Epistemologically, leaders facilitate the creation of collective knowledge through digital-based mentoring and the SECI process by integrating tacit knowledge, explicit knowledge, and real-time digital data. Axiologically, digital leadership is oriented toward strengthening ethical values, humanism, and patient safety as primary priorities, while fostering an innovation culture grounded in moral values. These findings affirm that effective digital leadership in local healthcare service contexts is inherently humanistic and contextual rather than purely technocratic. Theoretically, this study contributes to the discourse on digital leadership grounded in the philosophy of science, while practically offering strategic references for clinic managers in implementing ethical and human-centered digital transformation.

Keywords: Digital Era, Leadership Existence, Healthcare Clinic, Human Resource Management, Leadership Challenges.

References

Abdillah, R. P. A., Nabilah, H., & Wasir, R. (2025). Teknologi dan inovasi dalam manajemen SDM kesehatan: Meningkatkan efisiensi melalui digital. Indonesian Journal of Health Science. https://doi.org/10.54957/ijhs.v4i6s.1226 Jurnalku

Ashadimas, D. F. (2025). Human resource development and training in the digital transformation era. Curricula: Journal of Curriculum Development, 4(1), 893–908. https://doi.org/10.17509/curricula.v4i1.83519 eJournal UPI+1

Avolio, B. J., & Kahai, S. S. (2003). E-leadership: Implications for theory, research, and practice. The Leadership Quarterly, 14(6), 615–668. https://doi.org/10.1016/j.leaqua.2003.09.006

Bass, B. M. (1990). From transactional to transformational leadership: Learning to share the vision. Organizational Dynamics, 18(3), 19–31. https://doi.org/10.1016/0090-2616(90)90061-S

Benseghir, M., Bentria, M., Zerara, A., Bendrissb, H., & Muhtar, M. H. (2025). Legal Aspects of Patient Data Governance in Digital Health: A Comparative Analytical Study of UAE and Indonesian Legislation. Journal of Indonesian Legal Studies, 10(2), 773-808. https://doi.org/10.15294/jils.v10i2.10025.

Chengere, K. A., & Bekele, M. (2024). Cross cultural leadership and diversity: A comprehensive literature review. Science Innovation, 12(6).

Greenleaf, R. K. (1977). Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness. Paulist Press.

Bass, B. M., & Riggio, R. E. (2006). Transformational Leadership (2nd ed.). Lawrence Erlbaum Associates.

Hariri, A., Wahyuni, W., & Rochmat, A. (2025). Kesiapan Sumber Daya Manusia Rumah Sakit dalam Menghadapi Transformasi Digital Layanan Kesehatan. Jurnal Ners, 9(3). Jurnal Universitas Pahlawan

Hasan, F., Thakkar, A., Sahoo, A. K., Goyal, W., Seth, K., Jayakumar, S. S., & Sikchi, S. R. (2024). Leadership and ethical decision-making in healthcare management. Health Leadership and Quality of Life, 3, Article .379. https://doi.org/10.56294/hl2024.379

Heidegger, M. (1927). Being and time (J. Macquarrie & E. Robinson, Trans.). Harper & Row.

Heidegger, M. (1927). Being and Time. (Terjemahan Inggris). Harper & Row.

Hofstede, G. (2001). Culture’s consequences: Comparing values, behaviors, institutions, and organizations across nations (2nd ed.). Sage Publications.

House, R. J., Hanges, P. J., Javidan, M., Dorfman, P. W., & Gupta, V. (2004). Culture, leadership, and organizations: The GLOBE study of 62 societies. Sage Publications.

Kaihlanen, A. M., Kainiemi, E., Virtanen, L., Hilama, P., Einola, S., & Heponiemi, T. (2025). Health and social care professionals’ expectations for e leadership in the digital transformation: A qualitative study. BMC Health Services Research, 25(1), Article 1498. https://doi.org/10.1186/s12913-025-13740-3 SpringerLink

Kane, G. C., Phillips, A. N., Copulsky, J., & Andrus, G. (2021). The transformation myth: Leading your organization through uncertain times. MIT Press.

Kementerian Kesehatan Republik Indonesia. (2025). Transformasi layanan primer. https://kemkes.go.id/id/layanan/transformasi-layanan-primer

Li, Y. (2023). Transformational digital leadership in healthcare: A multi-level perspective. Health Services Research, 58(2), 150–166. https://doi.org/10.1111/1475-6773.14023

López Meza, E., Terán Bustamante, A., & Leyva Hernández, S. N. (2024). SECI model of knowledge management: A thematic analysis with emphasis on agricultural organizations. Iberoamerican Journal of Science Measurement and Communication, 4(2), 1–10. https://doi.org/10.47909/ijsmc.133

Moleong, Lexy J. 2009. Metode Penelitian Kualitatif. Bandung: PT. Remaja Rosdakarya.

Nguyen, T. T., Mia, L., & Winata, L. (2022). Digital transformation, leadership, and cultural context: Evidence from emerging economies. Technological Forecasting and Social Change, 174, 121225. https://doi.org/10.1016/j.techfore.2021.121225

Noerchoidah, N., Irawati, R., & Amalia, R. (2025). Digital Leadership and Employee Performance: The Mediating Role of Work Engagement in the Healthcare Sector. Journal of Management and Digital Transformation, 4(1), 45-58.

Nonaka, I., & Takeuchi, H. (1995). The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation.

Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press.

Numanovic, V., Jalonen, H., Lindell, J., & Jacobsson, J. (2024). E-leadership in nursing - a systematic review. Finnish Journal of eHealth and eWelfare, 16(1), 62-84.

Oktaviani, R., & Sudarso, A. P. (2024). Pengaruh gaya kepemimpinan dan budaya organisasi terhadap kinerja karyawan pada Politeknik Negeri Jakarta. Manajemen Kreatif Jurnal, 2(2), 46–59. https://doi.org/10.55606/makreju.v2i2.3025

Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (2000). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1(2), 107–142. https://doi.org/10.1016/S1048-9843(00)00050-1

Putra, G. N. P. A., Damayanti, N. A., & Wahyanto, T. (2025). The Role and Challenges of Digital Leadership in Health Human Resource Management: A Systematic Literature Review. Jurnal Ilmu Ekonomi dan Manajemen (JMM17). https://doi.org/10.30996/jmm17.v12i2.132058 Jurnal UNTAG SBY

Ratnaningtyas, Endah Marendah, Ramli, Syafruddin, Edi Saputra, Suliwati Desi, Bekty Taufiq Ari Nugroho, Karimuddin, Muhammad Habibullah Aminy, Nanda Saputra, Khaidir, and Adi Susilo Jahja. 2023. Metodologi Penelitian Kualitatif. Sigli Pidie: Yayasan Penerbit Muhammad Zaini.

Republik Indonesia. (2022). Peraturan Menteri Kesehatan Nomor 24 Tahun 2022 tentang Rekam Medis.

Republik Indonesia. (2023). Undang-Undang Republik Indonesia Nomor 17 Tahun 2023 tentang Kesehatan.

Santoso, F. S., Ramadhani, P. A., Amnamuchlisah, D., & Purba, S. H. (2025). Transformasi Digital Dalam Sektor Kesehatan: Kajian Literatur Untuk Mendukung Inovasi dan Efisiensi Layanan Kesehatan. Cindoku: Jurnal Keperawatan dan Ilmu Kesehatan. Jurnal Al-Ahyan Sukabumi

Saputra, M. B., Asri, I., & Wiliyanarti, P. F. (2025). The influence of digital transformation and information management on the efficiency of hospital services. Jurnal Kesehatan Vokasional, 10(2), 1–xx. (Lengkapi nomor halaman jika tersedia dari jurnal resmi) EconPapers

Shahiduzzaman, M. (2025). Digital maturity in transforming human resource management in the post-COVID era: A thematic analysis. Administrative Sciences, 15(2), 51. https://doi.org/10.3390/admsci15020051 MDPI

Soehaditama, J. P., Agustian Zen, Jumawan, Didin Sjarifudin, Tri Widyastuti, & Bambang Karsono. (2023). Digital Leadership for Agile Organization and Organizational Sustainability. East Asian Journal of Multidisciplinary Research, 2(5), 2165–2176. Formosa Publisher

Soehaditama, R., Nugroho, Y., & Prasetyo, A. (2023). Digital leadership and human resource capability in healthcare organizations. Journal of Human Resource Management Research, 2023, 1–12. https://doi.org/10.5171/2023.873214

Sugiyono. 2008. Memahami Penelitian Kualitatif. Bandung: Alfabeta.

Tarigan, V., Sari, D., & Putra, R. (2021). Digital leadership competencies and employee performance in healthcare institutions. Indonesian Journal of Health Management, 12(3), 205–219. https://doi.org/10.30871/ijhm.v12i3.2105

The Role and Challenges of Digital Leadership in Health Human Resource Management. (2022). Journal of Healthcare Leadership, 14, 1–13. https://doi.org/10.2147/JHL.S356789

Ulrich, D., & Brockbank, W. (2005). The HR value proposition. Harvard Business School Press.

Vial, G., & Hanoteau, J. (2023). Digital transformation in healthcare organizations: The role of leadership and organizational culture. Information & Management, 60(3), 103731. https://doi.org/10.1016/j.im.2022.103731

Villesèche, F., Klitmøller, A., & Michaelsen, C. B. (2024). Leader authenticity and ethics: A Heideggerian perspective. Business Ethics Quarterly, 34(4), 662–681. https://doi.org/10.1017/beq.2023.28 EconPapers+1

Villesèche, F., Klitmøller, A., & Michaelsen, J. (2024). Leader authenticity and ethics: A Heideggerian perspective. Business Ethics Quarterly, 34(1), 1–25. https://doi.org/10.1017/beq.2023.27

Westerman, G., Bonnet, D., & McAfee, A. (2014). Leading digital: Turning technology into business transformation. Harvard Business Review Press.