TRAINING AND DEVELOPMENT IN THE ERA OF SOCIETY 5.0: INTERPERSONAL COMPETENCE AS MODERATING EFFECT ON EMPLOYEE PERFORMANCE AT PT KERETA API INDONESIA
DOI:
https://doi.org/10.36085/jamekis.v8i3.8996Abstract
This study investigates the effect of training and development on employee performance with interpersonal competence as a moderating variable at PT Kereta Api Indonesia. Using a quantitative approach, data were analyzed through path analysis to examine both direct and mediated effects. The findings reveal that training has a positive but relatively weak effect on employee performance, whereas development shows a strong and significant influence. Furthermore, interpersonal competence significantly mediates the relationship between both training and development with employee performance, indicating that soft skills play a critical role in strengthening the outcomes of organizational initiatives. These results suggest that organizations should not only invest in technical training and career development but also emphasize interpersonal competence to maximize employee performance and maintain competitiveness
References
Abogsesa, A. S., & Kaushik, G. (2017). Impact of Training and Development on Employee Performance. International Journal of Civic Engagement and Social Change, 4(3), 53–68. https://doi.org/10.4018/IJCESC.2017070104
Aliyyah, N. , dkk. (2021). What Affects Employee Performance Through Work Motivation? Journal of Management Information and Decision Science, 24, 1–14.
Bandura, A. (2023). Social Cognitive Theory. Wiley.
Carter, L., Murray, P., & Gray, D. (2011a). The relationship between interpersonal relational competence and employee performance: A developmental model. International Journal of Interdisciplinary Social Sciences, 6(3), 213–229. https://doi.org/10.18848/1833-1882/cgp/v06i03/52029
Carter, L., Murray, P., & Gray, D. (2011b). The Relationship between Interpersonal Relational Competence and Employee Performance: A Developmental Model. The International Journal of Interdisciplinary Social Sciences: Annual Review, 6(3), 213–230. https://doi.org/10.18848/1833-1882/CGP/v06i03/52029
Dede Arseyani pratamasyari, & Abdurrahman Mansyur. (2023). The Influence of Interpersonal Skills, Locus of Control and Organizational Culture on Employee Performance at Indonesian Sharia Bank in Palu City. Jurnal Ilmu Perbankan Dan Keuangan Syariah, 5(2), 185–205. https://doi.org/10.24239/jipsya.v5i2.221.185-205
Desy Setyorini, & Achmad Syahlani. (2023). HUBUNGAN PELATIHAN DENGAN KINERJA KARYAWAN. Jurnal Ilmiah Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS), 6(1), 53–62. https://doi.org/10.36085/jamekis.v6i1.4573
Ghozali. (2023). SMART PLS 4. Yoga Pratama.
Handayani, I., Setiyadi, D., & Heksarini, A. (2024). Training And Development On Employee Performance In Moderation Of Supervision At The Office Of Supervision And Service Of Customs And Excise Type B Madya Pabean B Samarinda. International Journal of Business and Management Invention, 13(12), 57–69. https://doi.org/10.35629/8028-13125769
Handayani, R. (2020). The Effect of Training and Motivation on Employee Performance. PINISI Discretion Review, 2(1), 25. https://doi.org/10.26858/pdr.v2i1.13221
Herdiyansah, A. G. (2024). Pelatihan dan Pengembangan Sumber Daya Manusia di PT. Kereta Api Indonesia (KAI) di Era Society 5.0 . Https://Www.Kompasiana.Com/Alghazaliherdiyansah8882/65a3975cc57afb3df63c67c3/Pelatihan-Dan-Pengembangan-Sumber-Daya-Manusia-Di-Pt-Kereta-Api-Indonesia-Kai-Di-Era-Society-5-0.
Jain Andjar, F., & Jamil, A. (2024). The Influence of Inter-personal Skills on Employee Performance through Teamwork and Employee Work Capability (Case Study at the West Papua Regional Secretariat). https://attractivejournal.com/index.php/bse/index
KAI. (2023). program pelatihan dan pengembangan sumber daya manusia.
Lesmana, A. R. (2015). Efektivitas Program Experiential Based Counseling untuk Mengembangkan Kompetensi Intrapersonal dan Interpersonal. PSIKOPEDAGOGIA, 4(1).
Nor, A. I. (2025). The effect of training on public service delivery effectiveness in public sector organizations: the mediating role of civil servants’ performance. Cogent Social Sciences, 11(1). https://doi.org/10.1080/23311886.2025.2466788
Palikhe, A., & Thapa, S. (2023). Impact of Training on the Performance of Employees in the Commercial Banks of Nepal. Journal of Nepalese Business Studies, 16(1), 71–83. https://doi.org/10.3126/jnbs.v16i1.62383
Ratnawili, R., & Rahayu, N. (2022). PENERAPAN POLA PENGEMBANGAN MANAJEMEN KARIR KARYAWAN PT.BANK BENGKULU. Jurnal Ilmiah Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS), 5(1), 71–81. https://doi.org/10.36085/jam-ekis.v5i1.2979
Rosa, S., & Mikrad. (2025). THE INFLUENCE OF MOTIVATION AND COMPETENCE OF HUMAN RESOURCES ON THE PERFORMANCE OF NURSES AT MURNI ASIH TANGERANG HOSPITAL. Jurnal Ilmiah Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS), 8(2), 889–900. https://doi.org/10.36085/jamekis.v8i2.7930
Salas, E., Tannenbaum, S. I., Kraiger, K., & Smith-Jentsch, K. A. (2012). The Science of Training and Development in Organizations. Psychological Science in the Public Interest, 13(2), 74–101. https://doi.org/10.1177/1529100612436661
Sarstedt, M., Ringle, C. M., & Hair, J. F. (2021). Partial Least Squares Structural Equation Modeling. In Handbook of Market Research (pp. 1–47). Springer International Publishing. https://doi.org/10.1007/978-3-319-05542-8_15-2
Selfi Khoirani, & Ratnawaty Marginingsih. (2025). Pengaruh Pelatihan dan Pengembangan Sumber Daya Manusia Terhadap Kinerja Karyawan pada PT Inti Karya Indonesia Jakarta Utara. Jurnal Semesta Ilmu Manajemen Dan Ekonomi, 1(3), 224–235. https://doi.org/10.71417/j-sime.v1i3.266
Wardani, N., & Wibawa, E. (2024). Pengaruh Technical Skill dan Interpersonal Skills terhadap Perceived Job Performance dengan Organizational Commitment Sebagai Variabel Moderasi.
Yuni Pratiwi, A., & Sulaiman, A. (2024). The Influence of Transformational Leadership and Work Motivation Aspects on Pro-environmental Behavior. KnE Social Sciences. https://doi.org/10.18502/kss.v9i5.15192
