RAMAYANTI, Desi; MULYA, Imam; RATNASARI, Anita; DIANING ASRI, Sri; MAULANA, Ivan; RIZAL, Muhammad. Preliminary Study: Evaluation of Communication Service Quality in Academic Environment Using Sentiment Analysis. JSAI (Journal Scientific and Applied Informatics), [S. l.], v. 8, n. 2, p. 576–581, 2025. DOI: 10.36085/jsai.v8i2.8765. Disponível em: https://jurnal.umb.ac.id/index.php/JSAI/article/view/8765. Acesso em: 1 jul. 2026.