ANGGRIANI, Kurnia; FERZHA PUTRA UTAMA; OKTA PIANI, Sri; VATRESIA, Arie; BISMANTOLO, Putra. Analysis of IT Service Management in jd.id E-commerce Bankruptcy Using the Infrastructure Technology Information Library (ITIL v3) Framework. JSAI (Journal Scientific and Applied Informatics), [S. l.], v. 7, n. 2, p. 208–216, 2024. DOI: 10.36085/jsai.v7i2.6348. Disponível em: https://jurnal.umb.ac.id/index.php/JSAI/article/view/6348. Acesso em: 8 jul. 2026.