MUHAMMAD ZAKI; TATA SUTABRI. Analisis Manajemen Layanan Teknologi Informasi Perpustakaan SMK Negeri 5 Palembang Menggunakan Framework ITIL. JSAI (Journal Scientific and Applied Informatics), [S. l.], v. 6, n. 2, p. 144–152, 2023. DOI: 10.36085/jsai.v6i2.5256. Disponível em: https://jurnal.umb.ac.id/index.php/JSAI/article/view/5256. Acesso em: 22 jul. 2026.