Pengaruh Peran Kepemimpinan terhadap Keberlanjutan Pelayanan Publik: Studi pada Dinas Kependudukan dan Pencatatan Sipil Kota Padang
DOI:
https://doi.org/10.36085/jmpkp.v7i2.11119Keywords:
Role of Leadership; Sustainability of Public Services; Digital Service TransformationAbstract
The sustainability of public services has become a strategic issue in the era of digital transformation, as the implementation of the SiRancak digital service at the Population and Civil Registration Office (Disdukcapil) of Padang City still faces challenges such as server outages, slow document processing, and a lack of system integration, thereby requiring strong leadership to ensure its sustainability. This study aims to analyze the influence of leadership roles on the sustainability of public services at the Padang City Disdukcapil. The study employed an associative quantitative approach involving 42 employees selected from a population of 70 via simple random sampling, with the sample size determined using the Slovin formula. A validated instrument measuring six indicators of leadership roles and three indicators of service sustainability was used, and the data were analyzed using simple linear regression with SPSS 25. The results indicate that both leadership roles and the sustainability of public services fall into the “very good” category (TCR 85.53% and 87.33%), with the regression equation Y = 23.456 + 0.417X, t-calculated = 2.713 > t-table = 2.021, and significance 0.010 (p < 0.05), as well as a coefficient of determination R² = 0.509. These findings underscore the importance of strengthening monitoring functions and a sense of service ownership at the Padang City Population and Civil Registration Office (Disdukcapil) to ensure the effective and adaptive sustainability of population administration services.
References
Arifin, R., et al. (2017). Budaya dan perilaku organisasi. Empatdua Media.
Asenova, D., & Bailey, S. J. (2020). Identifying influencing factors of sustainable public service transformation. International Review of Administrative Sciences, 1–30.
Denhardt, J. V., & Denhardt, R. B. (2015). The new public service: Serving, not steering (4th ed.). Routledge.
Erdiaw-Kwasie, M. O., Abunyewah, M., Yusif, S., & Erdiaw-Kwasie, A. (2022). Does circular economy knowledge matter in sustainable service provision? A moderation analysis. Journal of Cleaner Production, 383, 135429.
Grindle, M. S. (1997). Getting good government: Capacity building in the public sectors of developing countries. Harvard Institute for International Development.
Hooijberg, R., & Choi, J. (2000). Which leadership roles matter to whom? An examination of rater effects on perceptions of effectiveness. Leadership Quarterly, 11(3), 341–364.
Kartono, K. (2013). Pemimpin dan kepemimpinan. Rajawali Pers.
Kementerian PANRB. (2023). Hasil evaluasi Sistem Pemerintahan Berbasis Elektronik (SPBE) tahun 2023. https://www.menpan.go.id/
OECD. (2018). The innovation system of the public service of Brazil: An exploration of its past, present and future journey. OECD Publishing.
Osborne, S. P., Radnor, Z., Kinder, T., & Vidal, I. (2015). The SERVICE framework: A public-service-dominant approach to sustainable public services. British Journal of Management, 26(3), 424–438.
Quinn, R. E., Faerman, S. R., Thompson, M. P., & McGrath, M. R. (2015). Becoming a master manager: A competing values approach (6th ed.). Wiley.
Rachmawati, I. (2020). Peran kepemimpinan publik dalam inovasi pelayanan di Surabaya. Jurnal Ilmu Administrasi, 77–89.
Robbins, S. P., & Judge, T. A. (2019). Organizational behavior (18th ed.). Pearson.
Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D (Edisi ke-2). Alfabeta.
Trivellas, P., et al. (2020). Leadership roles and organizational effectiveness in the public sector. Journal of Public Administration Research, 1–18.
Wijayanti, D. (2021). Kepemimpinan pelayanan dan kinerja ASN di Kota Bekasi. Jurnal Birokrasi dan Organisasi, 145–158.
Yukl, G. (2013). Leadership in organizations (8th ed.). Pearson.
