PENGARUH KEPUASAN KERJA, LOYALITAS KERJA DAN KOMITMEN  ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR  PADA PT. MITRA BISNIS SELULER INDOSAT OOREDOO  KOTA BENGKULU

Akbar Firmansyah; Tezar Arianto

doi:10.36085/jems.v4i1.4508

Authors

Akbar Firmansyah Universitas Muhammadiyah Bengkulu
Tezar Arianto Universitas Muhammadiyah Bengkulu

DOI:

https://doi.org/10.36085/jems.v4i1.4508

Abstract

This study expects to decide the impact of occupation fulfillment and occupation devotion on hierarchical citizenship conduct in representatives of PT. Indosat Ooredoo Mobile Business Partner, Bengkulu City. the populace utilized in this study were all representatives of PT. Indosat Ooredoo Mobile Business Partner, Bengkulu City. the quantity of tests utilized upwards of 54 respondents. The information that has been gathered is handled utilizing the Classical Assumption Test Technique, Multiple Linear Regression Analysis Technique, Coefficient of Determination Analysis (R2), and Partial Test (t-test), Simultaneous Test (f-test). The aftereffects of this study show that somewhat the Job Satisfaction variable significantly affects the variable Organizational Citizenship Behavior, Job Loyalty significantly affects the variable Organizational Citizenship Behavior and Organizational Commitment significantly affects the variable Organizational Citizenship Behavior. While the F trial of Job Satisfaction, Job Loyalty and Organizational Commitment affects Organizational Citizenship Behavior at PT. Indosat Ooredoo Mobile Business Partner, Bengkulu City.

Keywords: Job Satisfaction, Job Loyalty, Organizational Commitment and Organizational Citizenship Behavior.

References

Dewi, P., & Netra, I. (2015). Pengaruh Stres Kerja Dan Motivasi Kerja Terhadap Kepuasan Kerja Karyawan Pada Matahari Bungalow Restaurant and Spa Legian Kuta-Bali. E-Jurnal Manajemen Universitas Udayana, 4(7).

Green, W. (2021). Reviews. The Leading Edge, 40(12). https://doi.org/10.1190/tle40120939.1

Hines, T., & Bruce, M. (2016). Fashion marketing: Contemporary issues: Second edition. In Fashion Marketing: Contemporary Issues: Second Edition. https://doi.org/10.4324/9780080468174

Kristina, N., Venny, V., & Vironika, V. (2019). Entrepreneurial Factors And Work Environment Factors For Millennial Women’s Performance. MBIA, 18(2). https://doi.org/10.33557/mbia.v18i2.346

Luthans. (2011). Organizational Behavior: An Evidence-Based Approach. Mc Graw Hill.

Luthans, F. (2010). Organizational Behavior. In kitap (Vol. 12, Issue 1).

Luthans, F. (2012). Organizational Behaviour An Evidence-Based Approach. In McGraw-Hill/Irwin.

McShane. (2006). Organizational Behavior – Emerging Knowledge and Practice for The Real World. McGraw-Hill Irwin.

Nurhayati, D., MM, M. M. M. S., & MM, H. S. W. S. (2016). Pengaruh Kepuasan Kerja, Lingkungan Kerja Dan Loyalitas Kerja Terhadap Organizational Citizenship Behavior (OCB) (Studi Kasus Pada PT. Perwirabhakti Sentrasejahtera Di Kota Semarang). Journal of Management, 2(2).

Onsardi, O., & Finthariasari, M. (2022). Manajemen Sumber Daya Manusia (Strategi Meningkatkan Kinerja Karyawan).

Onsardi, O. (2018). Loyalitas Karyawan pada Universitas Swasta di Kota Bengkulu. Journal of Economic, Bussines and Accounting (COSTING). https://doi.org/10.31539/costing.v2i1.326

Poongavanam, S., Srinivasan, & Divyaranjini, R. (2018). A study on relationship among employees on grievance redressal system, morale followed in pharma companies. Indian Journal of Public Health Research and Development, 9(10). https://doi.org/10.5958/0976-5506.2018.01291.3

Robbins, Stephen P., T. A. J. (2016). Perilaku Organisasi (16th ed.). Salemba Empat.

Robbins, S. P., & Judge, T. (2017). Organizational behavior. Pearson Education Inc.

Rudito, B. (2014). The Improvement of Community Economy as Impact of Corporate Social Responsibility Program: A Case Study in Pengalengan, Bandung, West Java, Indonesia. Procedia - Social and Behavioral Sciences, 164. https://doi.org/10.1016/j.sbspro.2014.11.104

Soegandhi, V. M., Sutanto, E. M., & Setiawan, R. (2013). Pengaruh Kepuasan Kerja dan Loyalitas Kerja Terhadap Organizational Citizenship Behavior Pada Karyawan PT. Surya Timur Sakti Jatim. Agora, 1(1).

Wahyuningsih, W., Lukiana, N., & ... (2019). Pengaruh kepuasan kerja dan komitmen organisasi terhadap organizational citizenship behavior (studi kasus pada karyawan koperasi Serambi Dana Lumajang). Proceedings ….

Kusuma, M., Ekowati, S., & Wahyudi, I. (2020). Pengaruh Kompensasi Dan Motivasi Terhadap Kinerja Karyawan Kantor Estate (Studi Kasus Pada Pt. Daria Dharma Pratama Air Berau Estate). Ekombis Review: Jurnal Ilmiah Ekonomi Dan Bisnis, 8(1), 47-53.

Kusuma, M., Yulinda, A. T., & Arianto, T. (2021). Pengaruh Lingkungan Kerja, Komunikasi, Tunjangan, Dan Penempatan Pegawai Terhadap Semangat Kerja Pegawai Balai Pengkajian Teknologi Pertanian (Bptp) Balitbangtan Bengkulu. Scientific Journal Of Reflection: Economic, Accounting, Management And Business, 4(1), 140-149.

Mukadar, A., Bahrun, K., & Setiorini, H. (2021). Persepsi Pengurus Badan Kemakmuran Masjid (Bkm) Terhadap Bank Syariah Di Kecamatan Ratu Samban Kota Bengkulu. Ekombis Review: Jurnal Ilmiah Ekonomi Dan Bisnis, 9(2), 221-230.

Nengsih, M. K., Gayatri, I. A. M. E. M., Wagini, K. C. S., & Indriasari, N. (2021). Strategy Of Developing: Five Competitive Force Model Case Study: Smes Fajarwonk. In Bisic 2020: Proceedings Of The 3rd Beehive International Social Innovation Conference, Bisic 2020, 3-4 October 2020, Bengkulu, Indonesia (P. 180). European Alliance For Innovation.

Noviansyah, N., Soleh, A., & Nengsih, M. K. (2022). Pengaruh Konflik Peran Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Bank Bengkulu Cabang Pembantu Mega Mall. Ekombis Review: Jurnal Ilmiah Ekonomi Dan Bisnis, 10(1), 223-228.

Of Housing And Settlements Area Of Kaur Regency. Bima Journal (Business, Management, & Accounting Journal), 1(2), 73-83.

Pramadeka, K., & Kusuma, M. (2019). Analisis Laporan Keuangan Terhadap Penilaian Kelayakan Pemberian Pembiayaan Pada Calon Nasabah Bank Syariah. Ekombis Review: Jurnal Ilmiah Ekonomi Dan Bisnis, 7(2).

Putra, S., Ranidiah, F., & Yulinda, A. T. (2020). Pengaruh Point Of Purchase (Pop) Terhadap Keputusan Pembelian Produk Pakaian Di Pt. Matahari Department Store Kota Bengkulu. Ekombis Review: Jurnal Ilmiah Ekonomi Dan Bisnis, 8(2), 192-204.

Rahayu, H., Sismanto, A., & Arianto, T. (2020). The Effect Of Prices, Product Reviews, Ease Of Use, And Security Of Transactions On Purchasing Decisions Online In Shopee Pengaruh Harga, Ulasan Produk, Kemudahan Penggunaan, Dan Keamanan Transaksi Terhadap Keputusan Pembelian Secara Online Di Shopee. J. Bima (Business, Manag. Accounting), 1(1), 34-48.

Rahayu, S., Finthariasari, M. F., & Santri, D. R. (2022). Turnover Intention Review: The Influence Of Organizational Justice And The Work Environment. Ekombis Review: Jurnal Ilmiah Ekonomi Dan Bisnis, 10(2), 917-926.

Rahmadhana, R., & Ekowati, S. (2022). Pengaruh Kepercayaan Dan Persepsi Risiko Terhadap Keputusan Pembelian Secara Online Pada Konsumen Shopee Di Kota Bengkulu. Ekombis Review: Jurnal Ilmiah Ekonomi Dan Bisnis, 10(2), 629-636.

Ratnawili, R., & Febrianty, D. (2023). Pengaruh Strategi Segmenting Targeting Positioning Terhadap Keputusan Pembelian Pada Toko Baju Di Ptm Bengkulu. Ekombis Review: Jurnal Ilmiah Ekonomi Dan Bisnis, 11(1), 463-470.